Frustration Free Dispatch! With

Towing Forward

Use Technology to improve your dispatch!

A RELIABLE DISPATCH SERVICES COMPANY

Towing Forward’s AI-assisted professional dispatchers can help

Ensure the quality of your customer experience.
Reduce missed calls,
Improve your response times.
Eliminate your staffing headaches.

Increase Your Average $ Per Tow!

Reduce your dispatch overhead Improve your customer experience.

Our Services

Incoming Calls

AI Assist makes sure you capture all the calls you want, no matter how fast they come in. Each call is answered in an unhurried voice, and all information is collected - every time.

Impound

We are ready to manage to your policy no matter what the hour and how busy. Private or public we always know the contract terms and the procedure to follow. No matter how many different ones you have.

Insurance and motor club management

We automatically manage lead times, priorities, equipment policies, we falg when we need approval of additional gear. No problem. Every time.

Driver and Equipment Management

We always remember what driver and what truck can do what call. And never send the wrong one.

Digital call screening

Different policies for different customers? We get it right every time.

Law enforcement calls

Simple and quick. Calls are always answered and always prioritized. No muss no fuss.

Proven Results.

Towing Forward handles more than 1000 calls per day every day, in 18 cities across the US

Customers are seeing improved results
Better Revenue per Tow
Fewer escalations
Fewer missed calls
Lower costs
And all with fewer headaches!

Get A Quote

Let us Improve your customers’ experience and your profits!

Have you seen our AI powered Dispatching Demo?

Employing an exceptionally human-like voice, our expertly trained AI dispatcher adeptly manages incoming customer calls. It precisely identifies the necessary service, rigorously confirms all pertinent information with the customer, and subsequently transmits comprehensive details directly to your team via text or phone call – ensuring immediate action and eliminating any potential for misunderstanding.

Customized to your needs.

Recognizing the distinct nature of your business, we ensure your dispatch system reflects that individuality. We meticulously tailor every facet, from the agent's voice to service rates and schedules, to perfectly align with your specific operations. Our objective is a swift and seamless integration of our services into your towing and roadside assistance business.

Automated AI Calling/Dispatching, Yes! we do.

Leveraging an human like realistic voice, our sophisticated AI-powered dispatcher expertly handles incoming customer calls. It accurately ascertains the required service, meticulously verifies all essential details with the customer, and promptly transmits comprehensive information directly to your team via text or phone call – guaranteeing immediate action and preventing any potential for ambiguity..

Extracting the key information

Through fluid, natural dialogue and extensive training, our AI gathers all requisite information regarding the necessary service and vehicle details – performing with the same thoroughness as a human dispatcher. Upon service completion, the system proactively follows up with customers to gather valuable feedback. Positive experiences are then seamlessly transformed into online reviews, strategically enhancing your business's reputation

Reporting and Performance Evaluation

"Imagine having clear insights into your drivers' performance, pinpointing where you're losing money, identifying your most profitable jobs, and understanding dispatch efficiency—all presented in a way that works best for you.".

WHAT TO EXPECT

Improve your performance and profits by outsourcing your dispatch services.

Roadsider

While AI Assist can be used with any towing software, our preferred choice is Roadsider. Roadsider took a hard look at the existing choices in towing software and designed a significant upgrade. Built from the ground up on a state of the art platform, it incorporates key features that can get you better information, perform more robustly and possibly even save you money.
Interested?

Try Our Demo

Address

PO box 722 Wheatland, Wyoming 82201

Email

tom@towingforward.com

Phone

760 519 2230