Most AI companies have never dispatched a tow call. Every few weeks, another company announces that artificial intelligence is going to replace dispatchers. The pitch sounds appealing: lower costs, faster response times, and fewer staffing challenges. For towing companies struggling…
Employee retention has become one of the most pressing challenges facing the towing industry today. High turnover rates among dispatchers and drivers are costing towing companies time, money, and customer relationships. According to the 2025 State of Towing Annual Report…
At Towing Forward Company, we handle over 1,500 dispatch calls per day across 18 cities. We’ve worked with fleets large and small, seen nearly every type of operation, and heard all the common ideas about dispatching — some of them…
When speaking with prospective customers about Outsourced Dispatch, one of the most common concerns I hear is: “How can remote dispatching really work?” Tow operators understand better than anyone just how complicated towing dispatch is. Managing multiple calls, ensuring efficiency,…
AI Assisted Dispatch If you’ve ever wondered what AI Assisted Dispatch could do for your towing business, you’re not alone. More and more multi-location towing operators are discovering how this technology transforms their operations — improving customer service, reducing costs,…
How Focusing on Motor Clubs Can Boost Your Towing Revenue At Towing Forward Company, we manage thousands of tow calls every single day. That volume gives us a front-row seat to see how different towing operators handle their relationships with…
Hiring Tow Dispatchers is Tough Hiring Tow Dispatchers is tough, particularly in today’s employment market. Let’s face it. It is not an easy job. It requires good communication skills, a great short-term memory, organization skills, and the ability to think…
Towing is a costly business, and getting more so all of the time. Your clients, particularly motor clubs and insurance companies, are very good at keeping their costs as low as possible. They have teams of people focused full-time on…
Cash calls can be a big help to your profits, as you can set your own rates, and many people stuck roadside will not spend a lot of time shopping. However, it is important to understand their true cost. You…
We were having a really difficult conversation. As business owners, we have all been there. Someone who has been part of the team for a while has not just stopped being a productive part of the team but has become…