It seems like most of us are struggling to find great employees, and the struggle is even more real with Gen Z workers.
Does it seem like the people who respond to your job ads are not what they used to be? It is not your imagination. Recent studies show that by their own admission, younger employees are lacking in many of the basic skills that allow them to be successful in the workplace.
A recent AP/NORC study showed that only 33% of Gen Z workers feel they are unable to come to work on time. 46% are unable to work within a team or complete tasks to a deadline. also, 47% are not prepared to work with customers. Remember this is their assessment of themselves, not their employers. Skills like negotiating, networking, and working long hours scored even worse in the survey.
This means that people who make good dispatcherss, who of course need all of those skills are going to be hard to find and harder to develop.
Whether you think this is due to COVID, or other causes, it looks like this issue is here to stay. If you would like to learn more about the study, you can read for yourself at the link below.
At Towing Forward Company, we make it our mission to provide well-trained, reliable dispatchers who have the soft skills and reliability needed to keep your customers happy and keep your ratings up. Our extensive screening and training process ensure that we have the right team to treat your customers very well.
Each employee starts with a classroom training that brings them up to speed on terminology, types of vehicles, trucks and drivers and their capabilities, and phone skills Those that make it through the first phase, and not all do. We know that there are good Gen Z workers, they just take effort to find and develop.
Then comes specific training on all the tools these Gen Z workers will use. Towbook/FSL/Traxero, PHone systems, Radios and other system, they will be using. Next comes detailed map training for you area so they can come up to speed quickly.
Next comes customer-specific training. Pricing, policies for each motor club, insurer, or commercial account. Next is what your priorities are. Who are your prime customers? Are ther specai procdures involved? How are communications handles at this site?
Are they ready now for dispatch? No way! But they are ready to move out on the floor and learn. First documenting, then call handling and then maybe dispatching if they show promise. We make sure that we can dispatch just like you do, if not better. If you are interested in learing more, call su at 760-519-223o or:
Learn more about Towing Forward Company here
Get a quote here
To read this Gen Z Worker Study for yourself, click here.
Best of luck in your hiring journey.