Hiring Tow Dispatchers is Tough
Hiring Tow Dispatchers is tough, particularly in today’s employment market. Let’s face it. It is not an easy job. It requires good communication skills, a great short-term memory, organization skills, and the ability to think on your feet. Folks who have those skills have lots of opportunities and know their worth.
This does not address the time and effort it takes for them to become trained and effective in their jobs. When 34% of all tow dispatchers last less than 1 year on the job and you are likely to lose another 35% in year 2, it makes it even tougher to invest.
So how do you get out of the grind of hiring and training people, just so your they can be replaced? How do you stop paying more for lower-quality people? Let us do it for you.
Hiring Tow Dispatchers at Scale
At Towing Forward Company, we love towing dispatch, in fact, we are a little obsessed with it. We handle over 40,000 tow and roadside service calls of all types in 17 cities each month. This means that we have a much larger team than most tow companies. Issues that hamper most smaller companies, like people calling out sick, peak periods, or turnover, are mush easier for us to deal with due to the sheer number of trained people on staff. We are constantly investing in our team, technology, processes, and tools. We have our own in-house recruiting team working full-time on nothing else. We have a constant stream of dispatchers in the hiring and training pipeline to accommodate our growth, and this makes thing easy for you. Our investment in hiring tow dispatchers is your gain.
Hiring Tow Dispatchers and Developing Them
We have a multi-week training process that starts with classroom instruction on towing and dispatch basics, how to use our tools, and finally, your policies and procedures, billing, driver management, and other systems. We have developed proprietary technology that aids dispatchers and prevents mistakes. We invest in our employees success, which leads to your success.
We don’t stop there. We develop our dispatchers; there is a career path for our employees. Starting out as loggers and call handlers, they can become senior dispatchers and even lead their own team, or work in quality improvement, or company management. Our employees have a future here, and our turnover is much lower than in smaller operations as a result
Hiring Tow Dispatchers to Use Best Practices.
We have a broad exposure to many different tow operators, and this gives us a perspective on how to dispach well. Our first priority is to dispatch exactly how you do, but this perspective can help optimize the process and pinpoint opportunities for better performance and more profit for you. We employ best practices in Dispatch, learned from our broad exposure to multiple environments and methods. This gives us an efficiency that allows us to handle 3X more calls than typical in-house teams. This efficiency also allows us to pay above market rates for our team members, which allows us to choose the best talent, shorten training times, and keep employees longer.
All this adds up to lower stress for you and a dispatch team that is always staffed and ready for anything that might happen. In addition, our customers see fewer missed calls, lower wait times, and lower costs when using Towing Forward Dispatch.
If you are curious about how this could work for you, Give us a call at 760-518-2230.
Click here for a quote.
If you are a small operator with a few trucks click here