Most AI companies have never dispatched a tow call. Every few weeks, another company announces that artificial intelligence is going to replace dispatchers. The pitch sounds appealing: lower costs, faster response times, and fewer staffing challenges. For towing companies struggling…
Employee retention has become one of the most pressing challenges facing the towing industry today. High turnover rates among dispatchers and drivers are costing towing companies time, money, and customer relationships. According to the 2025 State of Towing Annual Report…
At Towing Forward Company, we handle over 1,500 dispatch calls per day across 18 cities. We’ve worked with fleets large and small, seen nearly every type of operation, and heard all the common ideas about dispatching — some of them…
When speaking with prospective customers about Outsourced Dispatch, one of the most common concerns I hear is: “How can remote dispatching really work?” Tow operators understand better than anyone just how complicated towing dispatch is. Managing multiple calls, ensuring efficiency,…
How Focusing on Motor Clubs Can Boost Your Towing Revenue At Towing Forward Company, we manage thousands of tow calls every single day. That volume gives us a front-row seat to see how different towing operators handle their relationships with…
Cash calls can be a big help to your profits, as you can set your own rates, and many people stuck roadside will not spend a lot of time shopping. However, it is important to understand their true cost. You…
We were having a really difficult conversation. As business owners, we have all been there. Someone who has been part of the team for a while has not just stopped being a productive part of the team but has become…
How to Manage Your Yelp Reviews and Improve Customer Experience Towing professionals operate under a constant spotlight. Whether it’s Motor Clubs, Yelp, or other social media platforms, every customer interaction is judged, rated, and shared. And in today’s digital age,…
There is really no such thing as a routine call.
Managing Rising Towing Insurance Costs Costs are skyrocketing for everyone. A recent survey of towing operators identified insurance costs, followed closely by inflation, as the biggest contributors to rising expenses. Yet, unlike fuel or equipment upgrades, insurance costs are nearly…