AI Assisted Dispatch If you’ve ever wondered what AI Assisted Dispatch could do for your towing business, you’re not alone. More and more multi-location towing operators are discovering how this technology transforms their operations — improving customer service, reducing costs,…
How Focusing on Motor Clubs Can Boost Your Towing Revenue At Towing Forward Company, we manage thousands of tow calls every single day. That volume gives us a front-row seat to see how different towing operators handle their relationships with…
Hiring Tow Dispatchers is Tough Hiring Tow Dispatchers is tough, particularly in today’s employment market. Let’s face it. It is not an easy job. It requires good communication skills, a great short-term memory, organization skills, and the ability to think…
Towing is a costly business, and getting more so all of the time. Your clients, particularly motor clubs and insurance companies, are very good at keeping their costs as low as possible. They have teams of people focused full-time on…
We were having a really difficult conversation. As business owners, we have all been there. Someone who has been part of the team for a while has not just stopped being a productive part of the team but has become…
It seems like most of us are struggling to find great employees, and the struggle is even more real with Gen Z workers. Does it seem like the people who respond to your job ads are not what they used…
Outsourced Dispatch: How We Make Remote Towing Dispatch Work When I speak with prospective customers about Outsourced Dispatch, one of the most common concerns I hear is: “How can outsourced dispatch really work?” They understand better than anyone just how…
There is really no such thing as a routine call.
Managing Rising Towing Insurance Costs Costs are skyrocketing for everyone. A recent survey of towing operators identified insurance costs, followed closely by inflation, as the biggest contributors to rising expenses. Yet, unlike fuel or equipment upgrades, insurance costs are nearly…
Hats off to the above states These fine flags represent states who have a “move over” law that covers Tow Vehicles. If you are fortunate enough to live in these states. A Towman’s chances of survival are a bit better. …