When speaking with prospective customers about Outsourced Dispatch, one of the most common concerns I hear is: “How can remote dispatching really work?”
Tow operators understand better than anyone just how complicated towing dispatch is. Managing multiple calls, ensuring efficiency, and meeting customer expectations all require precision and deep knowledge of their customers and drivers. Naturally, many worry that an external team could never match their high standards.
Their biggest concern is that only someone who has been deeply embedded in their business for years could possibly handle the day-to-day dispatching complexities. They fear that hiring an Outsourced Dispatch service might disrupt operations, damage customer satisfaction, or reduce profitability.
At Towing Forward Company, we completely understand those concerns. That’s why we engineered our Outsourced Dispatch process to overcome these challenges and deliver results — fast.
Breaking Down the Dispatch Process
When we set out to modernize dispatch through technology and remote solutions, we knew we had to replicate months of hands-on dispatcher training in just a few weeks.
How? We approached dispatching like software engineers do: break it down into logical steps and decision points. Applying this same methodology to towing dispatch allowed us to map out about 95% of a company’s dispatch process in a single day.
Why not 100%? Because there will always be rare, unpredictable events. But by handling the 95% well, we dramatically reduce the risk of disruption.
While working through these mapping exercises, we often discover that even within the same company, dispatchers handle certain tasks in different ways. One side benefit of this process is that it streamlines and clarifies procedures, creating a clear, documented workflow that benefits the entire organization.
Training with Precision and Experience
After documenting your dispatch process, we transform it into a robust training protocol. That includes training videos, hands-on simulations, and rigorous testing to ensure our Outsourced Dispatch team can execute your unique process with accuracy.
And who exactly is being trained? Rest assured, we’re not starting from scratch. Our team already handles more than 40,000 calls per month, and our dispatchers have decades of experience. The people we assign to your account are seasoned dispatch professionals who only need to learn your local area, policies, and any custom procedures.
A Short Learning Curve — And Continuous Support
Of course, there is a learning curve — particularly when it comes to your local maps, driver names, and landmarks. But this is rarely a long or difficult transition. In fact, we may already be dispatching in your city, so our team could be familiar with your area from day one.
Our Outsourced Dispatch program is not a “set it and forget it” service. As your business changes, so do we. If you introduce new procedures or policies, we can update our team within a single shift, complete with refreshed documentation and test questions to confirm full understanding.
Additionally, we capture detailed call analytics and performance data on every job. These insights help us continually improve both our training and our live operations. In turn, you gain valuable data to refine your own business strategies and boost your bottom line.
We’re Already Doing It — and We Can Do It for You
Is this sounding too good to be true? It’s not. We are currently delivering successful Outsourced Dispatch services 24/7 across 17 cities in the United States. The system is tested, proven, and working right now for businesses just like yours.
If you’re ready to discover how Outsourced Dispatch can revolutionize your towing business, we’d love to help you explore the opportunity.
👉 Call us at 760-519-2230 or schedule an appointment here.
At Towing Forward Company, our mission is to help you achieve the same high standards of dispatch performance you demand — with the flexibility, scale, and cost efficiency that only Outsourced Dispatch can provide.
https://towbook.com/, https://www.towingforward.com/blog/gen-z-workers-say-that-their-education-has-not-prepared-them-to-enter-the-workforce/